ISO IEC 20000-1 Service Management Library

ISO IEC 20000-1 2011 is a generic service management standard.

Introduction to ISO IEC 20000-1 2011

Outline of ISO IEC 20000-1 2011 Standard

Overview of ISO IEC 20000-1 Service Standard

ISO IEC 20000-1 Service Management Definitions

ISO IEC 20000-1 Standard Translated into Plain English

How to Perform a Service Management Gap Analysis

ISO IEC 20000-1 Service Management Audit Tool

Plain English Service Management Checklist

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Updated on March 2, 2017. On the Web since May 25, 1997.