How to Perform a Service Management Gap Analysis

ISO IEC 20000-1 2011 is an international service management standard.

Our ISO IEC 20000-1 compliance audit tool can also be used to carry
out a detailed gap analysis. This is because both analytical techniques
use the same questions and both identify gaps. The only important
difference is timing. While a compliance audit is carried out after you’ve
established a service management system (SMS), a gap analysis is
carried out beforehand. A gap analysis is carried out in order to help
you establish a SMS while a compliance audit is carried out in order
to evaluate an existing SMS.

So whether you’re doing an audit or a gap analysis, if you follow our
approach
you'll end up with a SMS that complies with ISO IEC 20000-1.


MORE ISO IEC 20000 PAGES

Introduction to ISO IEC 20000-1 2011 Standard

Outline of ISO IEC 20000-1 2011 Service Standard

Overview of ISO IEC 20000-1 2011 Service Standard

ISO IEC 20000-1 2011 Service Management Definitions

ISO IEC 20000-1 2011 Service Standard in Plain English

ISO IEC 20000-1 2011 Service Management Audit Tool

ISO IEC 20000-1 Service Management Checklist

Updated on February 3, 2017. First published on September 4, 2014.

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