ISO 9004 2009

COMPLIANCE AUDIT TOOL

ISO 9004 2009 is an international quality management standard. It shows how
organizations can use a quality management approach to achieve sustained success.

Use our ISO 9004 audit tool to comply with this standard and to improve the overall
effectiveness of your quality management system. Our audit tool will pinpoint the
gaps that exist between the ISO 9004 standard and your current practices and
processes. Once you've filled all the gaps, you can be assured that you've done
everything possible to achieve and sustain the success of your organization.

This web page will introduce our compliance audit tool. However, it will not present
the complete audit program. Instead, it will show you how it is organized and it will
explain how it works. Once you've examined our audit approach, we hope you'll
consider purchasing our complete ISO 9004 2009 Compliance Audit Tool.

Our ISO 9004 2009 Compliance Audit Tool is 110 pages long and is available
in both pdf and MS doc file formats. It is easy to understand and ready to use.

TABLE OF CONTENTS ISO 9004 2009 COMPLIANCE AUDIT TOOL
	INTRODUCTION TO AUDIT PROCESS
1 2 3	Overview of ISO 9004 Compliance Audit Profile of ISO 9004 Compliance Audit Summary of ISO 9004 Compliance Audit	3 10 11
	COMPLIANCE AUDIT QUESTIONNAIRES
4 5 6 7 8 9	Success Management Audit Questionnaire Strategic Management Audit Questionnaire Resource Management Audit Questionnaire Process Management Audit Questionnaire pdf Evaluation Management Audit Questionnaire Change Management Audit Questionnaire	12 17 27 <SAMPLE 54 78
	QUALITY IMPROVEMENT PLANS
10 11 12 13 14 15	Success Management Improvement Plan Strategic Management Improvement Plan Resource Management Improvement Plan Process Management Improvement Plan Evaluation Management Improvement Plan Change Management Improvement Plan	86 87 88 89 90 91
	APPENDICES
16 17	Plain English ISO 9004 Terms and Definitions License Agreement and Contact Information	92 109
APR 2011	COPYRIGHT © 2011 BY PRAXIOM RESEARCH GROUP LIMITED	VER 1.0

ISO 9004 Compliance Audit Profile

Before you start your audit, you will be asked to fill out a form entitled
Profile of ISO 9004 Compliance Audit (Part 2). First record the name of the
organization being audited, its address, the areas being audited, the address
of the audit, and a brief description of the actual scope or focus of the audit.
Also use the form to record the names of your auditors and the audit start
date. Once you’ve completed the audit, use the same form to record when
the audit was finished, who reviewed the audit and when, and any review
comments (if any).

ISO 9004 Compliance Audit Method

Our audit tool uses questions to list the six sets of quality management
recommendations that make up ISO 9004. Accordingly, it contains six
separate questionnaires:

4. Success Management Audit Questionnaire
5. Strategic Management Audit Questionnaire
6. Resource Management Audit Questionnaire
7. Process Management Audit Questionnaire
8. Evaluation Management Audit Questionnaire
9. Change Management Audit Questionnaire

Our audit questionnaires start with Part 4 because
the ISO 9004 2009 recommendations start in section 4.

For each audit question, three answers are possible: YES, NO, or N/A.
A YES answer means you’re in compliance with the standard, a NO
answer means you’re not in compliance, while an N/A answer means that
this question is not applicable in your situation. NO answers reveal gaps
that exist between the ISO 9004 standard and your organization's practices.
Please answer each question by selecting one of these three answers. To
the right of your answers you will also find a column that you can use to
record any comments or observations you might have.

Once you’ve completed our compliance audit questionnaires, study your
NO answers and use the associated questions to formulate remedial actions.
Use the forms at the end of this audit process (Parts 10 to 15) to record your
remedial actions and to create quality management improvement plans.

In most cases, remedial actions can be formulated by simply turning an
audit question into an action statement. For example, an audit question
might ask: “Have you established quality management objectives?”.
If you answered NO, you would create a remedial action statement by
simply writing: “Establish quality management objectives”. Once all
quality management improvement plans have been implemented and
all gaps have been filled, your process-based quality management
system will comply with the ISO 9004 standard.

ISO 9004 Compliance Audit Questionnaires

As previously mentioned, the ISO 9004 recommendations are presented
in Parts 4 to 9. Our Audit Tool preserves this numbering system in order
to make it easy to cross-reference the original ISO 9004 standard with our
material. Accordingly, our Audit Tool starts with Part 4. However, at the
detailed level we have added a numbering system that you won’t find in
the original ISO 9004 standard. We have sequentially numbered all questions
within each of the 6 parts (4 to 9) that make up the core of the standard. We
have done this in order to make it easier for you to work with our
questionnaires.

In addition, we have used paragraph indents to distinguish between general
questions and specific questions. This approach makes it easy to see how
our questionnaires are structured. In most cases, a general question is
immediately followed by several specific questions which usually help clarify
what the general question means. If you’re not sure what a general question
is asking, just keep reading. In most cases, the more detailed questions will
clarify what the general questions are trying to ask. But, if you’re still not
sure about what a question or word means, please check out our plain
English definitions in Part 16.

We suggest that you read every page of this publication before you start
answering questions. This will broaden your perspective and give you a
better feel for what you need to do. It will also introduce the standard
and clarify how it is organized.

ISO 9004 Compliance Audit Scores

Once you’ve answered all the audit questions and prepared your quality
management improvement plans, you can also summarize your quality
management audit quantitatively (see Part 3). The idea here is to measure
precisely how compliant your QMS actually is. And if you carry out regular
quality management audits, you can also use our approach to measure
whether or not your QMS is improving over time.

This is how it works. For each section of the audit (4 to 9), count the number
of YES answers and the number of NO answers and record the totals for
each section in the Form provided in Part 3. To calculate the compliance
score for each section, divide the total YES answers by the total YES+NO
answers and multiply the total by 100 to get a percentage. To calculate the
average compliance score for the entire audit, do the same for the grand
totals. Detailed instructions for doing all of this will be found in Part 3.

Now that you know what our compliance audit
program looks like, please consider purchasing
Title 26: ISO 9004 2009 Compliance Audit Tool.

If you buy our ISO 9004 2009 Compliance Audit Tool, you'll find
that it's integrated, detailed, exhaustive, and easy to understand.
You'll find that we've worked hard to create a high quality product.
In fact, we guarantee the quality of our compliance audit program!

Title 26 can be delivered to you on CD or as an email attachment.
Title 26 is 110 pages long and comes in pdf and MS doc file formats.

OTHER ISO 9004 WEB PAGES

Introduction to ISO 9004 2009 Quality Management

Overview of the ISO 9004 2009 Quality Standard

Plain English Quality Management Definitions

ISO 9004 2009 Translated into Plain English

How to Audit Your QMS Audit Program

OTHER PLAIN ENGLISH AUDIT TOOLS

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Updated on September 30, 2012. First published on April 30, 2011.
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