This page provides a short overview of ISO 19011 2011 Annex B.7.
Interviews are one of the most important ways for
1. Plan your interviews.
1.1. Schedule interviews in advance.
1.1.1. Schedule interviews with people from
220.127.116.11. Make sure that they perform activities
1.1.2. Schedule interviews during normal working
1.2. Select the type of questions you plan to ask.
1.2.1. Consider open, closed, or leading questions.
2. Perform your interviews.
2.1. Try to put the interviewee at ease before you start.
2.2. Explain why you need to carry out the interview.
2.2.1. Explain why note taking may be necessary.
2.3. Start by asking interviewees to describe their work.
2.4. Summarize interview results when you're finished.
2.5. Review interview results with the interviewee.
2.6. Thank interviewees for their participation.
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Updated on July 15, 2014. First published on May 24, 2012.
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