ISO 9001 2008 TRANSLATED INTO PLAIN ENGLISH

PART

TITLE 20 TABLE OF CONTENTS

PAGE

1

Introduction

3

2

Overview of Requirements

24

3

Plain English Dictionary

27

4
4.1
4.2

General Requirements
Develop your Quality Management System
Document your Quality Management System

53
53
57

5
5.1
5.2
5.3
5.4
5.5
5.6

Management Requirements
Show your Commitment to Quality
Focus on your Customers
Support your Quality Policy
Carry out your QMS Planning
Allocate Responsibility and Authority
Perform QMS Management Reviews

61
61
61
62
62
63
65

6
6.1
6.2
6.3
6.4

Resource Requirements
Provide Required QMS Resources
Provide Competent QMS Personnel
Provide Necessary Infrastructure
Provide Suitable Work Environment

68
68
69
70
71

7
7.1
7.2
7.3
7.4
7.5
7.6

Realization Requirements
Control Product Realization Planning
Control Customer-Related Processes
Control Product Design and Development
Control Purchasing and Purchased Products
Control Production and Service Provision
Control Monitoring and Measuring Equipment

73
73
74
78
82
85
91

8
8.1
8.2
8.3
8.4
8.5

Remedial Requirements
Establish Monitoring and Measurement Processes
Carry out Monitoring and Measurement Activities
Identify and Control Nonconforming Products
Collect and Analyze Quality Management Data
Make Improvements and Take Remedial Actions

93
93
99
104
106
107

9

111