ISO 9001 2008
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TITLE 20 TABLE OF CONTENTS |
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| 1 |
Introduction |
3 |
| 2 | Overview of Requirements | 24 |
| 3 | Plain English Dictionary | 27 |
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4 4.1 4.2 |
General Requirements
Develop your Quality Management System Document your Quality Management System |
53 53 57 |
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5 5.1 5.2 5.3 5.4 5.5 5.6 |
Management Requirements
Show your Commitment to Quality Focus on your Customers Support your Quality Policy Carry out your QMS Planning Allocate Responsibility and Authority Perform QMS Management Reviews |
61 61 61 62 62 63 65 |
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6 6.1 6.2 6.3 6.4 |
Resource Requirements
Provide Required QMS Resources Provide Competent QMS Personnel Provide Necessary Infrastructure Provide Suitable Work Environment |
68 68 69 70 71 |
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7 7.1 7.2 7.3 7.4 7.5 7.6 |
Realization Requirements
Control Product Realization Planning Control Customer-Related Processes Control Product Design and Development Control Purchasing and Purchased Products Control Production and Service Provision Control Monitoring and Measuring Equipment |
73 73 74 78 82 85 91 |
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8 8.1 8.2 8.3 8.4 8.5 |
Remedial Requirements
Establish Monitoring and Measurement Processes Carry out Monitoring and Measurement Activities Identify and Control Nonconforming Products Collect and Analyze Quality Management Data Make Improvements and Take Remedial Actions |
93 93 99 104 106 107 |
| 9 | Legal and Contact Information | 111 |
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Updated on May 29, 2009. On the Web since May 25, 1997. |
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