ISO 9001 2000 Translated into Plain English

1	Introduction ISO ISO 9001 Our Attitude Our Approach ISO 9000 Standards Your General Approach	8
2	What’s New New Structure New Emphasis New Definitions New Requirements New Flexibility New Approach	12
3	Overview of Requirements Overview of Systemic Requirements Overview of Management Requirements Overview of Resource Requirements Overview of Realization Requirements Overview of Remedial Requirements	17
4 4.1 4.2	Systemic Requirements Establish your Quality System Document your Quality System	21 21 22
5 5.1 5.2 5.3 5.4 5.5 5.6	Management Requirements Support Quality Satisfy your Customers Establish a Quality Policy Carry out Quality Planning Control your Quality System Perform Management Reviews	24 24 24 25 25 26 27
6 6.1 6.2 6.3 6.4	Resource Requirements Provide Quality Resources Provide Quality Personnel Provide Quality Infrastructure Provide Quality Environment	28 28 29 30 31
7 7.1 7.2 7.3 7.4 7.5 7.6	Realization Requirements Control Realization Planning Control Customer Processes Control Product Development Control Purchasing Function Control Operational Activities Control Monitoring Devices	31 31 32 34 37 38 41
8 8.1 8.2 8.3 8.4 8.5	Remedial Requirements Perform Remedial Processes Monitor and Measure Quality Control Nonconforming Products Analyze Quality Information Make Quality Improvements	42 42 43 46 47 48
9	Summary of Requirements Summary of Systemic Requirements Summary of Management Requirements Summary of Resource Requirements Summary of Realization Requirements	50
10	Comparative Contents	53
Note: Title 20 is in color and has 58 pages.


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