ISO 9001 2000 

Translated into Plain English

TITLE 20: TABLE OF CONTENTS

1

Introduction
ISO
ISO 9001
Our Attitude
Our Approach
ISO 9000 Standards
Your General Approac
h

8
2 What’s New
New Structure
New Emphasis
New Definitions
New Requirements
New Flexibility
New Approach
12
3 Overview of Requirements
Overview of Systemic Requirements
Overview of Management Requirements
Overview of Resource Requirements
Overview of Realization Requirements
Overview of Remedial Requirements
17
4
4.1
4.2
Systemic Requirements
Establish your Quality System
Document your Quality System
21
21
22
5
5.1
5.2
5.3
5.4
5.5
5.6
Management Requirements
Support Quality
Satisfy your Customers
Establish a Quality Policy
Carry out Quality Planning
Control your Quality System
Perform Management Reviews
24
24
24
25
25
26
27
6
6.1
6.2
6.3
6.4
Resource Requirements
Provide Quality Resources
Provide Quality Personnel
Provide Quality Infrastructure
Provide Quality Environment
28
28
29
30
31
7
7.1
7.2
7.3
7.4
7.5
7.6
Realization Requirements
Control Realization Planning
Control Customer Processes
Control Product Development
Control Purchasing Function
Control Operational Activities
Control Monitoring Devices
31
31
32
34
37
38
41
8
8.1
8.2
8.3
8.4
8.5
Remedial Requirements
Perform Remedial Processes
Monitor and Measure Quality
Control Nonconforming Products
Analyze Quality Information
Make Quality Improvements
42
42
43
46
47
48
9 Summary of Requirements
Summary of Systemic Requirements
Summary of Management Requirements
Summary of Resource Requirements
 Summary of Realization Requirements
50
10 Comparative Contents 53
Note: Title 20 is in color and has 58 pages.

ISO 9001 2000

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ISO 9001 2000

 
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